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    Sales & Marketing Alignment

    Building Shared KPIs for Sales and Marketing

    Create metrics that unite teams. Move beyond siloed KPIs to shared accountability for revenue outcomes.

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    When marketing celebrates lead volume while sales complains about lead quality, you have a KPI problem. Here's how to create metrics both teams actually care about.

    The Problem with Siloed Metrics

    Traditional Marketing KPIs

    • • Leads generated
    • • Cost per lead
    • • Website traffic
    • • Email open rates
    • • Content downloads

    Problem: None of these measure revenue impact

    Traditional Sales KPIs

    • • Closed revenue
    • • Quota attainment
    • • Win rate
    • • Average deal size
    • • Sales cycle length

    Problem: No accountability for lead quality feedback

    The Shared KPI Framework

    Tier 1: Revenue KPIs (Joint Ownership)

    • Marketing-Sourced Revenue% of closed revenue from marketing leads
    • Marketing-Influenced RevenueRevenue where marketing touched the deal
    • Customer Acquisition CostTotal sales + marketing cost / new customers

    Tier 2: Pipeline KPIs

    • MQL-to-SQL Conversion RateMarketing owns quality, sales owns speed
    • Pipeline Velocity(Leads × Win Rate × ACV) / Sales Cycle
    • SAL Acceptance Rate% of MQLs accepted by sales

    Tier 3: Process KPIs

    • Lead Response TimeTime from MQL to first sales contact
    • Lead Feedback Rate% of leads with sales disposition recorded
    • Content Usage in Deals% of won deals using marketing content

    Implementing Shared KPIs

    Step-by-Step Implementation

    1. 1. Start with Revenue: Begin with one shared revenue metric (e.g., marketing-sourced pipeline). Both teams report on it weekly.
    2. 2. Build the Dashboard: Create a single dashboard both teams view in every meeting. No separate reporting.
    3. 3. Set Joint Targets: Marketing and sales leadership jointly commit to targets. Miss together, win together.
    4. 4. Review Weekly: 30-minute sync focused on shared metrics. What's working? What's not? What do we adjust?
    5. 5. Tie Compensation: Eventually, include shared metrics in bonus structures for both teams.

    Example Shared Dashboard

    Weekly Revenue Team Dashboard

    $1.2M
    Marketing Pipeline
    ↑ 12% vs target
    68%
    SAL Acceptance
    ↑ 5% vs last week
    2.4 hrs
    Avg Response Time
    ↓ Target: <1 hr
    34%
    MQL→SQL Rate
    Stable

    How Xplainr Helps

    Xplainr provides unified revenue tracking that both sales and marketing teams can use - showing the full journey from lead to closed deal.

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    Written by the Xplainr Team

    Our team of marketing analytics experts creates in-depth guides to help you make better data-driven decisions. We've spent years working with marketing teams of all sizes.

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